Privacy Policy

1. Who We Are

The Trend By Me is a women's fashion retailer based in Kuwait. We operate the website thetrendbyme.com and are responsible for your personal data as described in this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you place an order or contact us
• Delivery address and billing information for order fulfilment
• Payment details — processed securely by our payment provider; we do not store card numbers
• Messages you send us via the contact form, WhatsApp, or email

We also collect limited technical information automatically, such as browser type, device type, and pages visited, to improve our website.

3. How We Use Your Information

• To process and fulfil your orders
• To communicate order updates, shipping notifications, and support responses
• To improve our products, website, and customer experience
• To comply with legal obligations under Kuwaiti law

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Cookies

Our website uses essential cookies to maintain your shopping cart and session. We may also use analytics cookies to understand how visitors use our site. You can disable non-essential cookies in your browser settings at any time.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or loss. Payment processing is handled by certified, PCI-compliant providers. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your order and account information for as long as necessary to provide our services and comply with legal requirements. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of any marketing communications

To exercise any of these rights, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

9. Contact

If you have any questions about this policy or how we handle your data, please contact us or email us at hello@thetrendbyme.com.